Frequently Asked Questions

Do you have toilet and facial tissue dispensers?

Yes, we have both facial and toilet tissue dispensers. If you do not see the one you are looking for on the site, please contact our Customer Care team or your KCA sales rep.

Will your product work in my dispenser?

Most Kimberly-Clark products are designed to fit in any dispenser.

What products does Kimberly-Clark offer for my dispensers?

On the dispensers section of the site the individual dispenser pages list all the products available for each dispenser.

Do you have mounting instructions for dispensers?

Yes. Please contact our Customer Care team and they will work with you to fulfil your needs

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How do I get dispenser loading instructions?

Please contact our Customer Care team and they will work with you to fulfil your needs.

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How do I get a Kimberly-Clark dispenser?

Please contact our Customer Care team and they will work with you to fulfill your needs.

We have a limited budget for renovations. How can I get my property to look its best with little money?

KIMBERLY-CLARK® Dispensers are contemporary and attractive and will complement any decor. The line includes dispensers for hand towels, toilet tissue and soap.

How can you help me keep my public washrooms looking clean and tidy?

KIMBERLY-CLARK® Dispensers for public washrooms, are not only attractive, they make your job easier.With systems designed to minimize mess and needing less maintenance, they will help to keep the image of your property looking the best.

What can I do to help my employee areas look neat and tidy without investing a lot of staff time to keep it that way?

Kimberly-Clark’s Dispensers are designed for quick and easy maintenance. They have windows which allow you to see inside so you know exactly when a refill is needed without having to open the dispenser.

Can I hard wire the dispenser for power instead of the batteries and if so how do I do it?

A) Yes, the unit can be hard wired. The K-C Legal department does not permit us to provide instruction on how to hard wire due to liability concerns. What we can provide are the following system input requirements so the account can hire a licensed electrician to perform the installation: 1) The external power socket (located on the bottom right of the module) has the ability to remotely power the unit via an external power source. 2) The voltage should be between 6.5 to 7.5 Volts at 2Amps peak at motor start and 0.55 amps motor running. The quiescent current is very small at 0.05Amps 3) The connector on board is a CUI Inc. Part number PJ-002B. Suggested mate would be CUI Inc. CA-2200. This is a moulded connector with 6-foot open-ended wire to be connected to a power source. 4) The centre pin of the connector is the + input and is protected for reversed polarity.

How do I order keys for my dispensers?

To request a new dispenser key please submit an enquiry form

How do I get parts for my dispensers

To request a new dispenser key please submit an enquiry form

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What if my dispenser breaks? What do I do?

To request a new dispenser key please submit an enquiry form

Are Kimberly-Clark Professional toilet and facial products the same as the consumer toilet and facial products?

Kimberly-Clark Professional facial tissue is the same as the consumer market, but available in different sheets per pack and carton packaging graphics.The toilet tissue products vary some, depending on the product and brand.

Do you sell Pocket Pack Facial Tissue?

Yes, Pocket Pack tissue is available to Kimberly-Clark Professional customers.

Does your facial tissue have a run-out notification?

Yes, our KLEENEX® facial tissues have a signal sheet feature that alerts maintenance or housekeeping that the tissue box is nearly empty.

How do I contact a Kimberly-Clark representative?

Please contact our Customer Care team, give them your city & state and they will give you the name of your local sales representative.

How can I get more information about a product?

Please contact our Customer Care team.

Where can I get a Product Technical Bulletin or MSDS sheet?

Each of our product detail pages has all of the relevant resources available, including MSD and PTB. If you still can’t locate the material you are looking for please contact our Customer Care team.

Are there bathroom products that can help me to reduce costs?

With a wide variety of products and systems designed to control usage and reduce waste, KCA bathroom products offer many opportunities to reduce waste in the bathroom and other areas.Hand towels, toilet tissue and soap all offer cost saving opportunities.

What are the use areas for your products within the health care segment?

Public washroom, nurses stations, and patient’s rooms.

What is the primary challenge hospitals face in their public washrooms?

The primary challenges are the prevention of cross-contamination and the presentation of a clean, hygienic image through an adequate supply of towels, tissues, and skincare products using the appropriate dispensers.

How can I improve the sanitation of key areas of my store: deli and food service, meat and poultry, butcher, bakery, produce, checkout?

Be sure that hand washing is easy. A working sink, plenty of paper towels and a steady supply of soap is a must.

My properties are not Class A, why should I choose Kimberly-Clark products?

KCA manufactures a range of products which offer different performance levels for every class of office building. Always consider Kimberly-Clark towels, tissue, soap and dispensing systems.

My contract cleaner handles all of the products we use in the washroom shouldn’t you be talking to them not me?

Your tenants are the true decision makers and Kimberly-Clark’s intent is to satisfy all parties in the purchasing cycle.Most importantly however, your costs are critical to budget management thus, we want you to understand that all paper products are not the same. So, consider Kimberly-Clark in your future purchase decisions.

Washroom maintenance is a key for keeping my washroom clean, but clogging is always a problem. Does Kimberly-Clark have products that will not get clogged in my toilets and soap systems?

We do have specialised products that can help reduce clogging. Request that a Kimberly-Clark Professional Representative visit with you to discuss these products.

As long as we do not run out, why should I care about towels, tissue and soap?

Three simple reasons:1. Your tenants expect the best quality for the rates they pay.2. You expect the best value for what you pay.3. Our products are designed to help reduce your overall cost.

How can I improve hand washing efforts of my employees?

The most important thing you can do is to be sure your employees know you are serious about hand washing and other food safety efforts.This can be reinforced with the prominent display of Kimberly-Clark Wash Your Hands stickers. Call our Customer Care team on 1800 647 994 if you would like some stickers.

What is the difference between antibacterial and antimicrobial products?

The terms are often used interchangeably to refer to Topical Antimicrobial Products. In general, antimicrobial products have a broader spectrum of kill than antibacterial products.

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How often and how should I wash my hands?

The frequency of hand washing depends, of course, on the importance of preventing cross-contamination in your workplace.In general, settings such as office buildings and factories, at a minimum, one should wash their hands whenever they are soiled, before eating, drinking and after smoking, and always after using the washroom.In food preparation, environments and health care settings, you should consult with your safety official.In general, in these environments, you should wash your hands as you would in an office environment in addition to anytime you move between work areas (such as between patients or between raw food and prepared food.)Again, please consult your local expert as specific requirements vary greatly by application.

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Will your product stain my counter?

Kimberly-Clark soaps contain only water soluble dyes that will not permanently stain properly maintained surfaces.Many countertops, especially natural surfaces, are very porous. If these surfaces are not sealed per the manufacturers instructions, any liquid that contains solids (such as soaps) might soak into the pores and leave the appearance of a stain. This can even happen with clear dye-free soaps.

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What trends for products used at home might be changing what guests expect at hotels?

One major change in home product usage is the emergence of liquid body washes.With a luxurious, pearlized appearance and a subtle fragrance, you may want to consider providing EUROBATH* Body Wash for your guests.

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What is the difference between a hand cleanser and a hand sanitiser?

Hand cleansers are “rinse off” products. Water is required to create lather and dirt is removed by rubbing hands together. Water is then used to rinse the product off and ideally single use hand towels are used to dry hands. Hand sanitisers are “leave on” products which can be used in the absence of water. Depending on the segment and protocols in place – they are complementary to hand cleansing and drying. Sanitiser is dispensed on the hands and the product rapidly kills bacteria and micro-organisms – they do not clean hands. They are used to prevent cross-contamination of physically clean hands.

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How much hand sanitiser needs to be used to be effective?

You need enough product to cover hands and fingers thoroughly. This will depend on the product itself and the size of the hands.

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How long are hand sanitisers effective for?

Alcohol based hand sanitisers do not provide a long lasting effect. They are considered rapid acting and once used will need re-application to avoid further contamination.

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Can using hand sanitisers lead to skin allergies?

All the usual product safety tests have been carried out on all Kimberly-Clark Professional skincare products as required by the Kimberly-Clark corporate standards, however, we cannot issue a 100% guarantee that our products will not cause skin issues. Some of our formulations are dye and fragrance free however, reducing the number of components within the formulations to which a user may be sensitive.

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What formats of Hand Sanitisers do you offer?

Kimberly-Clark Professional* Hand Sanitising products come in various dispensing formats, including a 50ml handy pocket sized bottle, a 250ml pump bottle and 1 or 1.2 litre cassettes suitable for use with wall mounted dispensers.

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Will my hands feel dry after using a Hand Sanitiser?

Both our gel and foam Hand Sanitisers are formulated to be kind to skin, without drying it out. Our KLEENEX® Moisturising Instant Hand Sanitiser contains a fast-drying formulation, with no sticky after feel and includes Aloe Vera, Vitamin E & B, leaving skin feeling soft and smooth.

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Is it possible to use KLEENEX® Hand Sanitisers in hospitals?

Currently our hand sanitisers have not passed all regulatory requirements in order for them to be sold into healthcare. We are working on achieving TGA approval and will announce any developments as soon as they occur.

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How do I know the KLEENEX® Hand Sanitiser ingredients are safe to use with food?

The product has been classified food safe by both AQIS (Australian Quarantine Inspection Service) and NZFSA (NZ Food Safety Authority). It has also bee HACCP approved.

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What amount of KLEENEX® Instant Hand Sanitiser is dispensed per shot, from either the bottle or cassette format?

- 50ml bottle: No shot size (squeeze bottle) - 250ml Pump Bottle: No shot size - 1 Litre Cassette: 1ml shot - 1.2 Litre Cassette: 0.7ml shot

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Are KLEENEX® Instant Hand Sanitisers compatible with gloves?

Some cosmetic ingredients are not compatible with materials used for disposable gloves, particularly latex, and can cause the glove to develop pin-holes or even to split. This can be particularly hazardous in critical environments. The KLEENEX ® Instant Hand Sanitiser (Codes 14030 and 14031) has been tested for glove compatibility and does not damage or degrade latex or nitrile gloves.

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What happens if someone drinks KLEENEX® Instant Hand Sanitiser?

The alcohol in the Instant Hand Sanitiser has been denatured with Isopropyl alcohol which gives it an unpalatable bitter taste which should prevent anyone drinking it. Ethanol is not scheduled as a poison in the SUSMP as it’s considered “low toxicity for any environment”. In the unlikely event that someone does drink it, the Material Safety Data Sheet contains advice on what action to take.

What’s the difference between a “sanitiser” and an “instant hand cleanser”?

At the time of launching our first hand “sanitiser”, the ASEAN Cosmetics Directive stipulated that in order to call a product a “sanitiser” it must be a registered or medicinal product (ie. TGA approved). Given the popularity of sanitisers in recent years, the rules have changed to allow both cosmetic (non-registered) and medicinal products. The major difference between the two being the claims that can be made – that is, a registered (medicinal) product can make claims around specific organisms while a non-registered (cosmetic) product can only claim to kill 99.9% of bacteria.

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Which washroom products can help me reduce my costs?

Kimberly-Clark Professional* offer a wide variety of washroom products and systems designed to control usage and reduce waste. In the Skincare range, our foam soap products offer cost saving opportunities.

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What is the recommended shelf life for our skincare products?

Two (2) years from date of manufacture for our hand sanitisers and our soap products have a three (3) year shelf life before opening. Once opened the period after opening (PAO) is twelve (12) months.

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E-Cassette What do I do if no soap is dispensing and the motor doesn’t run?

- Ensure hands are directly beneath the sensor. - Ensure a refill is loaded into the dispenser. - Ensure batteries are loaded, or are loaded correctly.

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E-Cassette - What do I do if the motor runs but no soap is dispensed?

- Check to see if the refill is empty or not loaded properly. - Check that the refill pump is primed.

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E-Cassette - Can I mount the dispenser with the adhesive tape provided?

While mounting with screws is the preferred method, the adhesive tape provided can be used. Follow the instructions provided and allow the dispenser to remain empty for 24 hours before installing the soap refill.

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E-Cassette - How do I use the dispenser?

Place palms approximately 5cm below the dispenser. Product will be dispensed within 1 second of sensor activation. To get additional product, remove hands from below the dispenser and repeat as per previous slide.

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E-Cassette - Can I hardwire the dispensers to AC power?

No. Three (3) D-cell alkaline batteries must be installed. Do not mix old and new batteries.

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E-Cassette - How long will the batteries last?

A set of three (3) batteries may last up to 60,000 activations, or more than 32 refills of KLEENEX® Luxury Foam Soap.

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What amount is dispensed per shot of Liquid and Foam Hand Cleansers?

- 1 Litre KLEENEX® Liquid Hand Cleansers (6331, 6332, 6333, 6334) have a 0.9ml shot size and deliver 1111 shots per refill. - 1 Litre KLEENEX® Luxury Foam Cleansers (12552, 11553, 6342, - 11554, 12560) have a 0.4ml shot size and deliver 2500 shots per refill. - 1.2 Litre KLEENEX® Luxury Foam Cleansers for e-cassette (91590, 91591, 91594) have a 0.65ml shot size and deliver 1846 shots per refill. - 500ml KIMCARE* Liquid Soap (12053, 12542, 12517) have a 1.5ml shot size and deliver 333 shots per refill. - 3.5 Litre KIMCARE* Industrie* Soap (9535) has a 2.2ml shot size and delivers 1590 shots per refill.

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What is the composition of KIMBERLY-CLARK® Office Wipes?

The product consists of a bonded-carded web (BCW) fabric wipe, pre-moistened with the following solution;• Ethyl Alcohol – 70%• Deionised Water – 30%Should a customer require further information, a Material Safety Data Sheet is available.

How long is KIMBERLY-CLARK® Office Wipes effective?

KIMBERLY-CLARK® Office Wipes have a shelf life of approximately 12 to 18 months.However, should the top of the canister be accidentally left open, the portion of the exposed top wipe will dry out in a few hours. Also if the top is accidentally left open for a long period of time, several wipes near the top of the dispenser may dry out.

Are there any special disposal procedures required for KIMBERLY-CLARK® Office Wipe?

The used wipes can be discarded in the usual fashion and do not require a special container for disposal. The lid and canister base have been made from high-density polyethylene (HDPE) and can be recycled where a HDPE recycling program is available.

Is the toilet tissue safe for septic tanks and sensitive plumbing?

Yes. All of our products are safe for septic tanks.

What are your high capacity toilet tissue systems?

We have many high capacity systems that will save you maintenance time. Depending on your needs and washroom look, we have:1. Double Dispenser for Soft Interleaved Toilet Tissue (code 4437)2. Single (code 4971) and double (code 4913) Jumbo Roll Toilet Tissue Dispensers.

Do you have any hygienic toilet tissue systems?

Yes, our Soft Interleaved Toilet Tissue System dispenses one sheet at a time, so that you touch only the sheet you use.

Do you have any toilet tissue product that will deter pilferage?

Non-standard product types typically help deter pilferage.So Soft Interleaved Toilet Tissue and Jumbo Roll Toilet Tissue will help deter pilferage.Plus, all our toilet tissue dispensers are lockable.

What are the primary concerns of the health care market regarding toilet tissue?

The primary challenge is to prevent cross-contamination between patients sharing a washroom and between patients, visitors, and health care workers.Single sheet dispensing will help to prevent cross contamination, as only the sheet used is touched.

Will WYPALL* L10 Roll Control reduce usage?

The new WYPALL* L10 Roll Control will reduce usage.Research commissioned by Kimberly-Clark found that on average the WYPALL* L10 Roll Control wiping system cut wiper consumption by up to 25% thereby potentially reducing costs. We suggest that you trial the product to determine the actual reductions/savings for your business.

Will standard centerfeed wiping systems work in the new WYPALL* L10 Roll Control dispenser?

No, WYPALL* L10 Roll Control was designed as an integrated system requiring both dispenser and rolls. Likewise Roll Control rolls will not work in traditional centre feed wiping dispensers.

Is the WYPALL* L10 Roll Control dispenser lockable?

Yes. The WYPALL* L10 Roll Control dispenser offers the choice of snap lock convenience or key lockable security.

How do I know when I am near the end of the WYPALL* L10 Roll Control Roll?

The WYPALL* L10 Roll Control dispenser has a transparent window on the front of the dispenser allowing you to view your roll use.

The WYPALL* L10 Roll Control Roll sheets do not appear to be dispensing well, they are ripping on dispensing.

Dispensing must be in a downward direction. Check that the sheet is feeding correctly and that it is not clogging by opening the door and restart the feeding through the dispenser if necessary.Check also that the dispenser is properly mounted at the correct height (1.6m from the ground).

Two sheets of WYPALL* L10 Roll Control Roll Wipers are being dispensed at a time, why is this?

Ensure that each sheet is gripped as low as possible.Two-sheet dispensing can occur when the offset between sheets is closer than normal. This will correct itself with continued dispensing.

Do your gloves contain phthalates?

KIMBERLY-CLARK PROFESSIONAL* does not directly include phthalates in any nitrile or latex glove formulations, and we have no reason to suspect that any of our raw materials contain phthalates. Phthalates are plasticizers; they are substances added to plastics to increase flexibility. They are used to turn polyvinyl chloride from a hard plastic into a flexible plastic and can be used in vinyl gloves to impart softness and flexibility. Phthalates can leach from the plastics and users can be exposed.

How To Purchase

Recent resources for type:

Dispenser FAQ

Do you have toilet and facial tissue dispensers?

Will your product work in my dispenser?

What products does Kimberly-Clark offer for my dispensers?

Do you have mounting instructions for dispensers?

Search Advice

How do I get dispenser loading instructions?

Search Advice

How do I get a Kimberly-Clark dispenser?

We have a limited budget for renovations. How can I get my property to look its best with little money?

How can you help me keep my public washrooms looking clean and tidy?

What can I do to help my employee areas look neat and tidy without investing a lot of staff time to keep it that way?

Can I hard wire the dispenser for power instead of the batteries and if so how do I do it?

How do I order keys for my dispensers?

How do I get parts for my dispensers

Search Advice

What if my dispenser breaks? What do I do?

Facial Tissue FAQ

Are Kimberly-Clark Professional toilet and facial products the same as the consumer toilet and facial products?

Do you sell Pocket Pack Facial Tissue?

Does your facial tissue have a run-out notification?

General FAQ

How do I contact a Kimberly-Clark representative?

How can I get more information about a product?

Where can I get a Product Technical Bulletin or MSDS sheet?

Are there bathroom products that can help me to reduce costs?

What are the use areas for your products within the health care segment?

What is the primary challenge hospitals face in their public washrooms?

How can I improve the sanitation of key areas of my store: deli and food service, meat and poultry, butcher, bakery, produce, checkout?

My properties are not Class A, why should I choose Kimberly-Clark products?

My contract cleaner handles all of the products we use in the washroom shouldn’t you be talking to them not me?

Washroom maintenance is a key for keeping my washroom clean, but clogging is always a problem. Does Kimberly-Clark have products that will not get clogged in my toilets and soap systems?

As long as we do not run out, why should I care about towels, tissue and soap?

How can I improve hand washing efforts of my employees?

Skincare FAQ

What is the difference between antibacterial and antimicrobial products?

Search Advice

How often and how should I wash my hands?

Search Advice

Will your product stain my counter?

Search Advice

What trends for products used at home might be changing what guests expect at hotels?

Search Advice

What is the difference between a hand cleanser and a hand sanitiser?

Search Advice

How much hand sanitiser needs to be used to be effective?

Search Advice

How long are hand sanitisers effective for?

Search Advice

Can using hand sanitisers lead to skin allergies?

Search Advice

What formats of Hand Sanitisers do you offer?

Search Advice

Will my hands feel dry after using a Hand Sanitiser?

Search Advice

Is it possible to use KLEENEX® Hand Sanitisers in hospitals?

Search Advice

How do I know the KLEENEX® Hand Sanitiser ingredients are safe to use with food?

Search Advice

What amount of KLEENEX® Instant Hand Sanitiser is dispensed per shot, from either the bottle or cassette format?

Search Advice

Are KLEENEX® Instant Hand Sanitisers compatible with gloves?

Search Advice

What happens if someone drinks KLEENEX® Instant Hand Sanitiser?

What’s the difference between a “sanitiser” and an “instant hand cleanser”?

Search Advice

Which washroom products can help me reduce my costs?

Search Advice

What is the recommended shelf life for our skincare products?

Search Advice

E-Cassette What do I do if no soap is dispensing and the motor doesn’t run?

Search Advice

E-Cassette - What do I do if the motor runs but no soap is dispensed?

Search Advice

E-Cassette - Can I mount the dispenser with the adhesive tape provided?

Search Advice

E-Cassette - How do I use the dispenser?