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C.H.E.S.S.*
C.H.E.S.S.*
What's the next smart move to make for your washroom?
C.H.E.S.S.* is a newly developed program to provide Facility Managers with an exceptional customer experience by developing longer-term washroom solutions. With theKimberly-Clark Professional* C.H.E.S.S.* Program
, not only can you quickly assess the state of your washrooms and how they stack up against optimal standards, you can also quickly identify specific areas for improvement when it comes to Cleanliness, Hygiene, Efficiency, Sustainability and Satisfaction.Book a FREE C.H.E.S.S.* Assessment with a Kimberly-Clark Professional* representative and get effective, comprehensive solutions to help enhance your washrooms in the long run, freeing up your time and budget for other important matters.
CLEANLINESSOne of the first few things people notice when they step into a washroom is cleanliness – in terms of both sight and smell. Find out how your bathroom stacks up based on odours, blockages, and overall appearance.
HYGIENELearn more about hand hygiene, preventing cross-contamination and providing your tenants with amenities that give them a pleasant washroom experience in the C.H.E.S.S.* hygiene segment.
EFFICIENCYHow efficient is your washroom operation? We can help you achieve the balance between operational efficiency and tenant satisfaction. Discover how to save time and be financially efficient.
SUSTAINABILITYDo your part for the environment! Get tips on reducing wastage and how our products help save resources both for you and the environment.
SATISFACTIONJust what exactly do your tenants think of the bathrooms in your building? Find out how a pristine washroom can get you greater tenant satisfaction and potentially increase revenue opportunities.
CLEANLINESSOne of the first few things people notice when they step into a washroom is cleanliness – in terms of both sight and smell. Find out how your bathroom stacks up based on odours, blockages, and overall appearance.
SATISFACTIONJust what exactly do your tenants think of the bathrooms in your building? Find out how a pristine washroom can get you greater tenant satisfaction and potentially increase revenue opportunities.HYGIENELearn more about hand hygiene, preventing cross-contamination and providing your tenants with amenities that give them a pleasant washroom experience in the C.H.E.S.S.* hygiene segment.SUSTAINABILITYDo your part for the environment! Get tips on reducing wastage and how our products help save resources both for you and the environment.EFFICIENCYHow efficient is your washroom operation? We can help you achieve the balance between operational efficiency and tenant satisfaction. Discover how to save time and be financially efficient.IT'S YOUR MOVE
Have you taken your C.H.E.S.S.* Test ? -
Cleanliness
Make a Clean Washroom Your Winning Strategy
Let’s be honest, first impressions count. In fact they count a lot. Your tenant’s impression of your washroom’s cleanliness is affected by anything from odour, to toilet blockages, and the level of cleanliness can reflect on facility management.What defines a clean washroom? As a facility manager, you should be confident that your washrooms are sanitary, organised, smelling and looking good at all times.The typical office worker visits the washroom three to four times per day. For an average size facility, that equals more than 1.1 million annual opportunities to either impress tenants or open the door for complaints1. Since tenant complaints that stem from the washroom rank among the top 3 in a large office building2 , it pays to know why such a small area can be so troublesome.Need to know how we can help you achieve good results?
Book a Consultation with us.Reference:
1. G584_KCP Customer Experience Training Kit Module 2_1b, page 1
2. G584_KCP Customer Experience Training Kit Module 2_1b, page 1
From The Article
Cleanliness: Better tenant satisfaction starts in the washroom
Hygiene: Paper towels make for happier, healthier tenants
Efficiency: Move your building to a winning postion with a more efficient clean -
Hygiene
Creating a healthier, more hygenic washroom
Hygiene is an issue most likely to impact customer satisfaction and complaints. We know that this is a topic that not only impacts overall efficiencies, costs and labour but also has a profound effect on employee productivity and on their overall experience in the building. It literally touches every issue that is important to managers, cleaners and occupants alike.Here are some questions that Facility Managers should be asking - ‘Are there personal hygiene products available in the washroom?’ ‘Are floors and/or sinks messy?’ ‘Is there signage in and around the washroom related to hygiene?’Kimberly-Clark Professional* is in a unique position to provide health and wellness solutions, benchmarking tools and behaviour change programs that help office workers to feel clean, refreshed and rejuvenated which improves personal self-esteem and contributes to creating exceptional workplaces. Read more >>Need to know how we can help you achieve good results?
Book a Consultation with us.From The Article
Hygiene: Paper towels make for happier, healthier tenants
Efficiency: Move your building to a winning postion with a more efficient clean
Sustainability: Advocating sustainability for a better planet -
Efficiency
Drive continuous improvement in operational efficiency in office washrooms
There are several ways to drive efficiency and our customers push the envelope daily on each one, striving to improve their bottom line. These are just a few:• Optimising cleaning staff operational time
• Improve tenant employee productivity
• Reduce cleaning labour time per job
• Reduce waste (product & labour)Many forms of waste are obvious, but others are not so easy to see without looking in unexpected places for them. Using LEAN principles, our consultants at Kimberly-Clark Professional* can uncover and identify problems that our customers have and offer solutions for ‘continuous improvement’. Our team has been trained to identify opportunities to maximise efficiencies, helping create healthier, safer and more productive work environments. Read more >>Need to know how we can help you achieve good results?
Book a Consultation with us.From The Article
Efficiency: Move your building to a winning postion with a more efficient clean
Sustainability: Advocating sustainability for a better planet
Satisfaction: Better washrooms make for satisfied tenants -
Sustainability
Sustainability in Office Washroom
Building and Facility Managers of large buildings will very likely have sustainability as a top priority and many may be considering pursuing a green building certification. In fact, there is a lot to consider as a Facility Manager when developing your building’s sustainable strategy.At Kimberly-Clark Professional*, we understand that Sustainability in and out of the washroom will always be one of the key ways to attract and retain the best tenants. While stricter government regulation may ultimately make green buildings the de-facto standard for new and renovated buildings in the future, tenant demand is the primary reason why green buildings are becoming mainstream in today’s Class A commercial real-estate market.Through the newly launched Kimberly-Clark Professional* C.H.E.S.S.* Program, not only do we hope to drive an even stronger emphasis on the importance of running more sustainable washrooms, we also aim to show you opportunities that can help you achieve your own sustainability goals. Read more >>Need to know how we can help you achieve good results?
Book a Consultation with us.From The Article
Sustainability: Advocating sustainability for a better planet
Satisfaction: Better washrooms make for satisfied tenants
C.H.E.S.S.*: Get your building to a winning position with your washroom -
Satisfaction
Office tenant satisfaction
To a tenant (and to all of us really), the washroom is often more than a place to take care of physical necessities. It can represent a brief getaway - somewhere we can relax, refresh and clear our thoughts. We need to know that we're heading to a clean, hygienic, comfortable and even inviting place to take that much-needed break.By applying principles of psychology and anthropology to the washroom, we've learned how important it is to give visitors a sense of control. They need to feel that everything is in place, as it should be – that everything is okay.Just what exactly do your customers think of the washrooms in your building? Find out how a pristine washroom can get you greater client satisfaction and potentially increase revenue opportunities. Read more >>Need to know how we can help you achieve good results?
Book a Consultation with us.From The Article
Satisfaction: Better washrooms make for satisfied tenants
C.H.E.S.S.*: Get your building to a winning position with your washroom
Cleanliness: Better tenant satisfaction starts in the washroom -
Articles
C.H.E.S.S.* ARTICLES
C.H.E.S.S.* Program by Kimberly-Clark Professional*
Get your building to a winning position with your washroomBeing a Facility Manager is a tough and sometimes thankless job. There are so many tasks to juggle on a daily basis, and emergencies that need your urgent attention often come up out of the blue. It’s your job to ensure that your building runs like a well-oiled machine, no matter what. One of the best indications that you’re doing a good job is when your tenant doesn’t have any complaints...CLEANLINESS
Better tenant satisfaction starts in the washroomBelieve it or not, your washrooms can make or break the relationship with your tenants. And, because tenants are your top priority, that makes washrooms one of the most important aspects of your building. Unfortunately washrooms are among the top three generators of tenant complaints. In fact, one U.S. building tenant states, “I tend to judge the office building by how well kept the bathrooms are during the course of a day...HYGIENE
Paper towels make for happier, healthier tenantsAs a Facility Manager, tenants are your best assets so it only makes sense to take good care of them. One way to ensure tenant satisfaction is to provide smarter, more sustainable office hand hygiene. While air dryers can eventually get your hands dry, they may not be the most hygienic. Find out how using a paper towel is a hygienic, sustainable and cost-effective way to practice safe hand drying, leading to happier tenants...
Hygiene in the washroom: The Usual Suspects
Use these tips to uncover regularly occurring washroom problems.The level of hygiene in your office washrooms is indicative of the level of professionalism of your building. Washroom hygiene has a massive impact on the way tenants view your overall building management abilities. In order to make the best impression on tenants, as well as facilitate a culture that’s in the best interest of employees, your standard of washroom hygiene needs to be exceptional...EFFICIENCY
Move your building to a winning position with a more efficient cleanThe life of a Facility Manager is anything but relaxing. In the midst of managing everything from HVAC issues to tenant requests, washroom complaints can become a daily pain. "I have trouble keeping my team motivated because they suffer from depression," admits the Facility Manager of a Brazilian banking organization. "Everybody brings problems to us, not solutions...
Are you washing good dollars down the drain?Savvy Facility Managers know that productivity costs are 112 times higher than energy costs. Unfortunately, too much emphasis is put on reducing product costs when it is actually labour costs that drive the bulk of the expense. In fact, 90% of facility management costs are tied to labour rather than products...SUSTAINABILITY
4 Smart Moves to a More Sustainable WashroomBuilding and Facility Managers of large buildings will very likely have sustainability as a top priority and many may be considering green building certification. In fact, there is a lot to consider as a Facility Manager when developing your building’s sustainable strategies. At Kimberly-Clark Professional*, we understand that Sustainability in and out of the washroom will always be one of the key ways to attract and retain the best tenants...
Advocating sustainability for a better planetAs a Facility Manager, your tenants are your top priority. Creating a conducive, comfortable environment for them can help increase your building’s occupancy rate and improve your revenue. One of the most important areas in your building to your tenants is the washroom – so it’s important to make this a focus and look for opportunities to deliver a good washroom experience – this includes ensuring you’re thinking sustainably. So, how can you provide your...SATISFACTION
Better washrooms make for satisfied tenantsFacility Managers have one main focus: satisfied tenants. Inadequate washroom conditions are one of the top 3 tenant complaints; so keeping them clean and well stocked is key to keeping your building’s occupancy rate on the rise. In fact, some leading Facility Managers use their washrooms as a competitive edge that enhances the image of their building, helps retain current tenants and attracts new ones.... -
Book a Consultation
BOOK A CONSULTATION
Get effective, comprehensive solutions that will help move your washrooms to a winning position. Our team of experts have been trained to identify opportunities that maximise efficiencies, helping create healthier, safer and cleaner washrooms.What can you expect from a site visit?
Our representatives will access your building washrooms for approximately two hours, depending on the size. There will be a brief meeting to discuss your goals, challenges, priorities, etc. These insights will dictate focused priorities for the site assessment.The site-visit will encompass washrooms, storage areas, break rooms, and recycle area, prioritising the areas mentioned by the Facility Manager as most important.Upon completion of the site visit, our representative will develop a solution, prepare the report for the Facility Manager to review, highlighting some of our best practices and pointing out improvement opportunities.Start the journey to better washrooms today by booking a consultation with one of our Kimberly-Clark Professional* representatives. -
Washroom Product Bundle
C.H.E.S.S. Washroom Product Bundle
Optimum Hand Towel 
Designed to reduce waste and provide superior hand drying. This is possible due to Kimberly-Clark Professional*’s patented AIRFLEX® technology. This technology maximises drying efficiency from a single sheet.
These towels are dispensed one at a time so they are only touched by the user for ensured hygiene in any office washroom. This towel has numerous dispensing options.
Hand Soaps 
Provide your customers with a luxurious experience by using our range of hand soaps.
Our gentle foam cleanser effectively clean and care for your skin. High capacity dispensers ensures less refilling therefore reducing your washroom's maintenance time. Each refill is hygienically sealed prior to use, preventing any chance of contamination. Our pre-lathered soaps also help to reduce water wastage.
12552 KLEENEX® GENERAL* Luxury Foam Skin Cleanser with Moisturiser and 6331 Kleenex Everyday Use Hand Cleanser
Single Sheet Toilet Tissue 
Reduce waste and cost with KLEENEX® Soft Interleaved Toilet Tissue, single sheet dispensing system. These pre-cut bathroom tissues enable one-at-a-time dispensing - ensuring users only use what is required, thereby eliminating waste.
This bathroom tissue design protects unused tissue from dirt, dust and contamination as only the sheets used are touched.
Roll Toilet Paper 
For a more satisfying washroom experience, give your customers this thicker, more comfortable option of tissue. Choose quality and value with KLEENEX® Toilet Tissues, balancing strength, absorbency and economy.
Provide tenants with a comfortable experience while at the same time reducing the amount of maintanence time as these high capacity rolls do not need to be changed as often.
Facial Tissue 
KLEENEX® Facial Tissue delivers premium quality and softness, providing the comforts of home away from home.
Ensure the highest standards of hygiene by assuring users that each sheet of tissue is only touched by the user, helping to preventany spread of germs or bacteria.
Air Care 
Win over customers with an odour-free, clean washroom environment.
Our MICROMIST* system delivers clean fresh frangrance using advanced technology, effectively and discreetly. Each refill can last up to 90 days thereby requiring little maintanence from washroom staff. Address your odour problems with this simple solution and provide your customers the most satisfying washroom experience.
Toilet Seat Solutions 
These toilet seat covers are flushable and offer sanitary protection, help reduce litter and clogging. Highly dispersible, these toilet seats ensure that no blockages occur after flushing, maintaining a high standard of cleanliness in your washrooms.
Dispenser Range 
Our coordinated range of washroom dispenser products promote hygiene, improve comfort and care, and help control costs for you. Guaranteed easy loading, these dispensers also offers a smart, hygienic and cost effective solution when you need it most.
Folded Hand Towel Dispensers
These dispensers are ideal for dispensing ‘Inter-fold’ towels. Our unique patented overfill prevention device makes refilling easy and prevents jamming and wastage.Hand Cleanser Dispensers
These dispensers are ideal for dispensing either liquid soap or foam for maximum versatility and cost-efficiency.Toilet Tissue Dispensers
These dispensers are ideal for either dispensing single sheets or roll toilet tissue and can be conveniently mounted in washrooms.Air Freshener Dispensers
Eliminate the unavoidable odours and freshen the room with the light clean fragances. Advanced LCD display and audible alarm provides you with advance notice of when battery and refill change is required, reducing wastage time and waste.Toilet Seat Dispensers
These are ideal for dispensing single-use toilet seat covers, one at a time, in busy washrooms in work areas and public venues; reducing the risk of contamination and the spread of germs.70250 AQUARIUS* Folded Hand Towel Dispenser - Interleaved / White , 4975 toilet roll dispenser , 69480 AQUARIUS* Hand Cleanser Dispenser - Cassette / White /1 Litre , 9600 KIMBERLY-CLARK* MICROMIST* Dispenser , 4935 KIMBERLY-CLARK* Toilet Seat Cover Dispenser , 4975 KIMBERLY-CLARK* 3 Roll Toilet Tissue Dispenser
ENFRESH TECHNOLOGY 
Enfresh Technology Following years of research and testing by Kimberly-Clark scientists and engineers, the new ENFRESH* Technology Odour Control System works in a revolutionary way, removing and neutralising washroom malodours by absorbing and locking them up. Placed near the sources of bad dours in toilet cubicles and near urinals, the technology uses layers of different materials as a filter to trap bad odours
Scott Toilet Seat 
Scott Toilet Seat Cleaner
Just spray on a toilet tissue and wipe seats, handles and flush buttons. Dries and Cleans instantly
Scott Toilet Seat Surface Cleaner:
•Simply spray on a toilet tissue and wipe seat surface clean•Ideal for toilet seat, flush button, taps and door handles•Compact dispenser and hygienic refill in a sealed bag•Makes the washroom look more hygienic63740 Scott Toilet Seat & Surface Cleaner
Scott Toilet Seat 
Scott Toilet Seat & surface cleaner Dispenser
Just spray on a toilet tissue and wipe seats, handles and flush buttons. Dries and Cleans instantly
Scott Toilet Seat Surface Cleaner:
•Simply spray on a toilet tissue and wipe seat surface clean•Ideal for toilet seat, flush button, taps and door handles•Compact dispenser and hygienic refill in a sealed bag•Makes the washroom look more hygienic
Make a Clean Washroom Your Winning Strategy
Book a Consultation with us.
1. G584_KCP Customer Experience Training Kit Module 2_1b, page 1
2. G584_KCP Customer Experience Training Kit Module 2_1b, page 1
Creating a healthier, more hygenic washroom
Book a Consultation with us.
Drive continuous improvement in operational efficiency in office washrooms
• Improve tenant employee productivity
• Reduce cleaning labour time per job
• Reduce waste (product & labour)
Book a Consultation with us.
Sustainability in Office Washroom
Book a Consultation with us.
Office tenant satisfaction
Book a Consultation with us.
C.H.E.S.S.* ARTICLES
C.H.E.S.S.* Program by Kimberly-Clark Professional*
Use these tips to uncover regularly occurring washroom problems.
BOOK A CONSULTATION
What can you expect from a site visit?
C.H.E.S.S. Washroom Product Bundle
Designed to reduce waste and provide superior hand drying. This is possible due to Kimberly-Clark Professional*’s patented AIRFLEX® technology. This technology maximises drying efficiency from a single sheet.
These towels are dispensed one at a time so they are only touched by the user for ensured hygiene in any office washroom. This towel has numerous dispensing options.
Provide your customers with a luxurious experience by using our range of hand soaps.
Our gentle foam cleanser effectively clean and care for your skin. High capacity dispensers ensures less refilling therefore reducing your washroom's maintenance time. Each refill is hygienically sealed prior to use, preventing any chance of contamination. Our pre-lathered soaps also help to reduce water wastage.
12552 KLEENEX® GENERAL* Luxury Foam Skin Cleanser with Moisturiser and 6331 Kleenex Everyday Use Hand Cleanser
Reduce waste and cost with KLEENEX® Soft Interleaved Toilet Tissue, single sheet dispensing system. These pre-cut bathroom tissues enable one-at-a-time dispensing - ensuring users only use what is required, thereby eliminating waste.
This bathroom tissue design protects unused tissue from dirt, dust and contamination as only the sheets used are touched.
For a more satisfying washroom experience, give your customers this thicker, more comfortable option of tissue. Choose quality and value with KLEENEX® Toilet Tissues, balancing strength, absorbency and economy.
Provide tenants with a comfortable experience while at the same time reducing the amount of maintanence time as these high capacity rolls do not need to be changed as often.
KLEENEX® Facial Tissue delivers premium quality and softness, providing the comforts of home away from home.
Ensure the highest standards of hygiene by assuring users that each sheet of tissue is only touched by the user, helping to preventany spread of germs or bacteria.
Win over customers with an odour-free, clean washroom environment.
Our MICROMIST* system delivers clean fresh frangrance using advanced technology, effectively and discreetly. Each refill can last up to 90 days thereby requiring little maintanence from washroom staff. Address your odour problems with this simple solution and provide your customers the most satisfying washroom experience.
These toilet seat covers are flushable and offer sanitary protection, help reduce litter and clogging. Highly dispersible, these toilet seats ensure that no blockages occur after flushing, maintaining a high standard of cleanliness in your washrooms.
Our coordinated range of washroom dispenser products promote hygiene, improve comfort and care, and help control costs for you. Guaranteed easy loading, these dispensers also offers a smart, hygienic and cost effective solution when you need it most.
Folded Hand Towel Dispensers
These dispensers are ideal for dispensing ‘Inter-fold’ towels. Our unique patented overfill prevention device makes refilling easy and prevents jamming and wastage.
Hand Cleanser Dispensers
These dispensers are ideal for dispensing either liquid soap or foam for maximum versatility and cost-efficiency.
Toilet Tissue Dispensers
These dispensers are ideal for either dispensing single sheets or roll toilet tissue and can be conveniently mounted in washrooms.
Air Freshener Dispensers
Eliminate the unavoidable odours and freshen the room with the light clean fragances. Advanced LCD display and audible alarm provides you with advance notice of when battery and refill change is required, reducing wastage time and waste.
Toilet Seat Dispensers
These are ideal for dispensing single-use toilet seat covers, one at a time, in busy washrooms in work areas and public venues; reducing the risk of contamination and the spread of germs.
70250 AQUARIUS* Folded Hand Towel Dispenser - Interleaved / White , 4975 toilet roll dispenser , 69480 AQUARIUS* Hand Cleanser Dispenser - Cassette / White /1 Litre , 9600 KIMBERLY-CLARK* MICROMIST* Dispenser , 4935 KIMBERLY-CLARK* Toilet Seat Cover Dispenser , 4975 KIMBERLY-CLARK* 3 Roll Toilet Tissue Dispenser
Enfresh Technology Following years of research and testing by Kimberly-Clark scientists and engineers, the new ENFRESH* Technology Odour Control System works in a revolutionary way, removing and neutralising washroom malodours by absorbing and locking them up. Placed near the sources of bad dours in toilet cubicles and near urinals, the technology uses layers of different materials as a filter to trap bad odours
Scott Toilet Seat Cleaner
Just spray on a toilet tissue and wipe seats, handles and flush buttons. Dries and Cleans instantly
Scott Toilet Seat Surface Cleaner:
63740 Scott Toilet Seat & Surface Cleaner
Scott Toilet Seat & surface cleaner Dispenser
Just spray on a toilet tissue and wipe seats, handles and flush buttons. Dries and Cleans instantly
Scott Toilet Seat Surface Cleaner:
TEST
