Frequently Asked Questions

Yes, we have both facial and toilet tissue dispensers. If you do not see the one you are looking for on the site, please contact our Customer Care team or your KCA sales rep.

Most Kimberly-Clark products are designed to fit in any dispenser.

You can order keys by sending us an email or call our Customer Care team on 1800 647 994.

On the dispensers section of the site the individual dispenser pages list all the products available for each dispenser.

Please contact our Customer Care team and they can send you the parts you need.

Please contact our Customer Care team and they can send you the parts you need for a small fee.

Yes. Please contact our Customer Care team and they will work with you to fulfil your needs

Please contact our Customer Care team and they will work with you to fulfil your needs.

Please contact our Customer Care team and they will work with you to fulfill your needs.

KIMBERLY-CLARK® Dispensers are contemporary and attractive and will complement any decor. The line includes dispensers for hand towels, toilet tissue and soap.

KIMBERLY-CLARK® Dispensers for public washrooms, are not only attractive, they make your job easier.With systems designed to minimize mess and needing less maintenance, they will help to keep the image of your property looking the best.

Kimberly-Clark’s Dispensers are designed for quick and easy maintenance. They have windows which allow you to see inside so you know exactly when a refill is needed without having to open the dispenser.

Kimberly-Clark Professional facial tissue is the same as the consumer market, but available in different sheets per pack and carton packaging graphics.The toilet tissue products vary some, depending on the product and brand.

Yes, Pocket Pack tissue is available to Kimberly-Clark Professional customers.

Yes, our KLEENEX® facial tissues have a signal sheet feature that alerts maintenance or housekeeping that the tissue box is nearly empty.

Please contact our Customer Care team, give them your city & state and they will give you the name of your local sales representative.

Please contact our Customer Care team.

Each of our product detail pages has all of the relevant resources available, including MSD and PTB. If you still can’t locate the material you are looking for please contact our Customer Care team.

With a wide variety of products and systems designed to control usage and reduce waste, KCA bathroom products offer many opportunities to reduce waste in the bathroom and other areas.Hand towels, toilet tissue and soap all offer cost saving opportunities.

Public washroom, nurses stations, and patient’s rooms.

The primary challenges are the prevention of cross-contamination and the presentation of a clean, hygienic image through an adequate supply of towels, tissues, and skincare products using the appropriate dispensers.

Be sure that hand washing is easy. A working sink, plenty of paper towels and a steady supply of soap is a must.

KCA manufactures a range of products which offer different performance levels for every class of office building. Always consider Kimberly-Clark towels, tissue, soap and dispensing systems.

Your tenants are the true decision makers and Kimberly-Clark’s intent is to satisfy all parties in the purchasing cycle.Most importantly however, your costs are critical to budget management thus, we want you to understand that all paper products are not the same. So, consider Kimberly-Clark in your future purchase decisions.

We do have specialised products that can help reduce clogging. Request that a Kimberly-Clark Professional Representative visit with you to discuss these products.

Three simple reasons:1. Your tenants expect the best quality for the rates they pay.2. You expect the best value for what you pay.3. Our products are designed to help reduce your overall cost.

The most important thing you can do is to be sure your employees know you are serious about hand washing and other food safety efforts.This can be reinforced with the prominent display of Kimberly-Clark Wash Your Hands stickers. Call our Customer Care team on 1800 647 994 if you would like some stickers.

The terms are often used interchangeably to refer to Topical Antimicrobial Products. In general, antimicrobial products have a broader spectrum of kill than antibacterial products.

The frequency of hand washing depends, of course, on the importance of preventing cross-contamination in your workplace.In general, settings such as office buildings and factories, at a minimum, one should wash their hands whenever they are soiled, before eating, drinking and after smoking, and always after using the washroom.In food preparation, environments and health care settings, you should consult with your safety official.In general, in these environments, you should wash your hands as you would in an office environment in addition to anytime you move between work areas (such as between patients or between raw food and prepared food.)Again, please consult your local expert as specific requirements vary greatly by application.

Kimberly-Clark soaps contain only water soluble dyes that will not permanently stain properly maintained surfaces.Many countertops, especially natural surfaces, are very porous. If these surfaces are not sealed per the manufacturers instructions, any liquid that contains solids (such as soaps) might soak into the pores and leave the appearance of a stain. This can even happen with clear dye-free soaps.

One major change in home product usage is the emergence of liquid body washes.With a luxurious, pearlized appearance and a subtle fragrance, you may want to consider providing EUROBATH* Body Wash for your guests.

The product consists of a bonded-carded web (BCW) fabric wipe, pre-moistened with the following solution;• Ethyl Alcohol – 70%• Deionised Water – 30%Should a customer require further information, a Material Safety Data Sheet is available.

KIMBERLY-CLARK® Office Wipes have a shelf life of approximately 12 to 18 months.However, should the top of the canister be accidentally left open, the portion of the exposed top wipe will dry out in a few hours. Also if the top is accidentally left open for a long period of time, several wipes near the top of the dispenser may dry out.

The used wipes can be discarded in the usual fashion and do not require a special container for disposal. The lid and canister base have been made from high-density polyethylene (HDPE) and can be recycled where a HDPE recycling program is available.

Yes. All of our products are safe for septic tanks.

We have many high capacity systems that will save you maintenance time. Depending on your needs and washroom look, we have:1. Double Dispenser for Soft Interleaved Toilet Tissue (code 4437)2. Single (code 4971) and double (code 4913) Jumbo Roll Toilet Tissue Dispensers.

Yes, our Soft Interleaved Toilet Tissue System dispenses one sheet at a time, so that you touch only the sheet you use.

Non-standard product types typically help deter pilferage.So Soft Interleaved Toilet Tissue and Jumbo Roll Toilet Tissue will help deter pilferage.Plus, all our toilet tissue dispensers are lockable.

The primary challenge is to prevent cross-contamination between patients sharing a washroom and between patients, visitors, and health care workers.Single sheet dispensing will help to prevent cross contamination, as only the sheet used is touched.

The new WYPALL* L10 Roll Control will reduce usage.Research commissioned by Kimberly-Clark found that on average the WYPALL* L10 Roll Control wiping system cut wiper consumption by up to 25% thereby potentially reducing costs. We suggest that you trial the product to determine the actual reductions/savings for your business.

No, WYPALL* L10 Roll Control was designed as an integrated system requiring both dispenser and rolls. Likewise Roll Control rolls will not work in traditional centre feed wiping dispensers.

Yes. The WYPALL* L10 Roll Control dispenser offers the choice of snap lock convenience or key lockable security.

The WYPALL* L10 Roll Control dispenser has a transparent window on the front of the dispenser allowing you to view your roll use.

Dispensing must be in a downward direction. Check that the sheet is feeding correctly and that it is not clogging by opening the door and restart the feeding through the dispenser if necessary.Check also that the dispenser is properly mounted at the correct height (1.6m from the ground).

Ensure that each sheet is gripped as low as possible.Two-sheet dispensing can occur when the offset between sheets is closer than normal. This will correct itself with continued dispensing.